ILSCA Student Agreement and Refund Policy

International Language School for Children & Adults (ILSCA)

At ILSCA, we want every student and family to feel welcome, supported, and informed.

Our policies help us maintain small classes, plan responsibly, and provide a positive learning experience for children and adults.

Please review the following information before registering.

1. Registration, Payment & Materials

Registration and Enrollment

Submitting a registration form begins the enrollment process.

Enrollment is confirmed when ILSCA receives the completed registration and payment, or approves an alternative payment arrangement.

Class spaces are available on a first-come, first-served basis. Registration alone does not guarantee enrollment.

Payment

Payment may be made by Zelle (preferred) or check. Other payment arrangements require prior approval from ILSCA.

Materials Fee

In-person weekly classes have a $15 Materials & Classroom Resource Fee, payable directly to the instructor on the first day of class.

The materials fee is nonrefundable once paid, except as required by law.

Online classes and Spanish Immersion Summer Camp do not have a separate materials fee.

Textbooks and Workbooks

Students are responsible for purchasing required textbooks or workbooks independently. ILSCA does not sell books.

Purchasing information will be provided when applicable.

Charter School Enrollments

Students using charter school funds must have the appropriate purchase order or authorization.

Enrollment is subject to applicable charter school agreements, ILSCA policies, and legal requirements.

Families are responsible for notifying ILSCA and their charter school of enrollment changes when required.

2. Cancellations, Refunds & Class Changes

How to Request a Withdrawal or Refund

All withdrawal and refund requests must be submitted by email to hello@ilsca.com.

Please include the student’s name and the class in which they are enrolled.

Weekly Group Classes

Refund requests must be received at least 72 hours before the second scheduled class, whether or not the student has attended.

Eligible withdrawals receive a prorated tuition refund based on the number of scheduled classes remaining when the request is received.

There is no administrative processing fee.

Requests received after the deadline do not automatically qualify for a prorated refund.

ILSCA will review late withdrawal requests in accordance with applicable California law, considering reasonable costs, enrollment commitments, and other relevant circumstances.

Any refund required by law will be provided.

Changing Classes

If a class does not feel like the right fit, please contact us as soon as possible.

A transfer to another class during the same session may be approved based on space availability, appropriate placement, and ILSCA approval.

Transfers and future-session credits are not guaranteed.

3. Attendance & Make-Up Classes

Regular attendance helps students stay connected with their lessons and continue making progress.

Missed Classes

Tuition is not ordinarily refunded, credited, or prorated for classes missed because of illness, vacations, scheduling conflicts, or other personal circumstances, except as required by law.

Make-Up Classes

Make-up classes are not guaranteed.

When a comparable class is available during the same session, ILSCA may approve a make-up based on space availability, appropriate placement, and prior approval.

Additional classes will not be scheduled for individual absences.

Please notify the instructor or ILSCA when you or your child will miss a class.

Class materials or assignments may be requested when available.

4. Private Lessons

Private lessons are scheduled individually, with time reserved specifically for each student.

Cancellations and Rescheduling

Please provide at least 24 hours’ advance notice to cancel or reschedule a private lesson.

  • 24 hours or more: The lesson may be canceled or rescheduled without a cancellation charge.

  • Less than 24 hours: ILSCA’s policy is to charge the full agreed-upon lesson fee, subject to applicable California law.

  • No-shows: ILSCA’s policy is to charge the full agreed-upon lesson fee, subject to applicable California law.

Our instructors reserve their time and prepare for each lesson. Late cancellations and missed appointments generally prevent us from offering that reserved time to another student.

The lesson fee and cancellation terms are disclosed before enrollment.

Late Arrivals

Late arrivals generally do not extend the scheduled lesson time.

Instructor Cancellations

If an instructor cancels a lesson, ILSCA will arrange a replacement lesson or provide an appropriate refund.

Repeated Absences

Three consecutive missed lessons without communication may result in the student’s recurring lesson time being released.

Family Emergencies

Documented family emergencies may be reviewed individually.

5. Spanish Immersion Summer Camp Cancellation Policy

Our Spanish Immersion Summer Camp is a five-day program meeting three hours per day.

Camp preparation includes arranging instructors, classroom space, and supplies in advance.

There is no separate camp materials fee.

Cancellations at Least 72 Hours Before Camp

Families who cancel at least 72 hours before the scheduled start of camp are eligible for a full tuition refund.

Cancellations Less Than 72 Hours Before Camp

Refund requests received less than 72 hours before camp begins will be reviewed in accordance with applicable California law.

Relevant considerations include ILSCA’s reasonable, nonrecoverable costs and commitments.

Withdrawals After Camp Begins

Requests will be reviewed based on instruction already provided, reasonable nonrecoverable costs and commitments, and applicable California law.

Future Camp or Class Credits

ILSCA may offer a credit toward a future Spanish class or Spanish Immersion Summer Camp when appropriate.

Credits require ILSCA approval and are not guaranteed.

If approved, credits:

  • Have no cash value.

  • Are nontransferable.

  • Must be used within 12 months of the original camp start date.

  • Are subject to program availability.

Family Emergencies

Documented family emergencies may be reviewed individually.

Cancellation Deadline Example

If camp begins on Monday at 9:00 AM, the deadline for a full tuition refund is the preceding Friday at 9:00 AM.

All requests must be submitted to hello@ilsca.com.

6. Schedule Changes & Emergency Closures

Occasionally, schedule adjustments may be necessary because of enrollment, instructor availability, facility arrangements, or circumstances beyond ILSCA’s control.

ILSCA may cancel, combine, relocate, or adjust classes when reasonably necessary.

If ILSCA Cancels Instruction

If ILSCA cancels a class before the session begins, families will be offered an appropriate alternative or a tuition refund.

If instruction is interrupted during a session, ILSCA will make reasonable efforts to:

  • Arrange a qualified substitute.

  • Reschedule the class.

  • Offer another suitable option.

  • Provide a prorated refund for instruction that cannot be delivered.

Weather, Emergencies & Campus Closures

Classes may be affected by severe weather, campus closures, emergencies, or other unexpected circumstances.

When practical, classes may be rescheduled, moved online, or made up.

If instruction cannot be provided, appropriate alternatives or refunds will be determined in accordance with applicable law.

ILSCA will notify families of significant changes as promptly as reasonably possible.

7. Student Conduct, Health & Safety

ILSCA is committed to providing a welcoming, respectful, and supportive learning environment.

We ask students, families, and instructors to treat one another with courtesy and respect.

Classroom Conduct

If behavior significantly disrupts instruction or affects the safety of others, ILSCA will work with the student or family to address the concern.

In some situations, a different class placement or withdrawal may be necessary.

Any refund decision will remain subject to applicable policies and law.

Child Supervision & Pick-Up

The safety of our students is important to ILSCA.

Children remain under the supervision of their instructor or another authorized ILSCA representative until they are picked up by a parent, legal guardian, or adult authorized by the parent or guardian.

Parents and guardians are expected to pick up their children promptly at the end of class.

If a parent is delayed, the child will remain supervised in the classroom or another appropriate location until an authorized adult arrives.

Parents and guardians must remain reachable by phone during class and notify ILSCA of changes to pick-up arrangements.

Health & Accessibility

Families are encouraged to communicate relevant health, accessibility, or safety needs so appropriate arrangements can be discussed.

Participation & Safety

Participation in classes, camps, and group activities involves ordinary classroom and activity-related risks.

Nothing in this agreement waives rights or protections that cannot legally be waived.

8. Privacy, Photography & Emergency Procedures

Student & Family Privacy

ILSCA uses registration information for enrollment, communication, student records, and school operations.

Information may be shared with authorized instructors or service providers when reasonably necessary.

ILSCA does not sell student or family contact information.

For additional information, please review our ILSCA Privacy Policy.

Photography & Videos

ILSCA may use identifiable student photographs or videos for promotional purposes only with appropriate permission from the student or parent or guardian.

  • Photography permission is voluntary and separate from registration.

  • Declining permission does not affect class participation.

  • Permission may be withdrawn for future promotional use by contacting ILSCA.

Previously distributed materials may not always be retrievable.

Emergency Procedures

Parents and guardians of minor students must provide current contact information and remain reachable by phone while their child attends class or camp.

In a medical or safety emergency, ILSCA may contact emergency services and will make reasonable efforts to notify the parent, guardian, or designated emergency contact promptly.

For certain programs, including summer camp, ILSCA may request additional emergency contact, health, or medical authorization information.

Separate medical authorizations, when required, will be handled in accordance with applicable California law.

9. Questions & Agreement

We want our policies to be clear and easy to understand.

If you have questions about registration, class placement, scheduling, payments, or refunds, please contact us.

International Language School for Children & Adults (ILSCA)

Email: hello@ilsca.com

Registration Agreement

By completing registration, the adult student or parent or legal guardian of a minor acknowledges having had the opportunity to review and agrees to this Student Agreement and Refund Policy, subject to applicable law.

Separate consent may be requested for photographs, videos, or activities requiring additional authorization.

Required Registration Acknowledgment

☐ I have read and agree to the ILSCA Student Agreement and Refund Policy, including its registration, payment, cancellation, and refund terms.

Thank you for being part of the ILSCA community. We look forward to learning together!